Putting the ‘personal’ back in personal injury

Recorded at ALA Queensland Conference on 14 February 2026.

Speaker: Jeremy Roche, Founder & Director, Gain Lawyers

Claim up to 0.75 CPD in Practice Management and Business Skills

Please allow 45 minutes to view this recording.

In an era increasingly focused on AI tools, automation, and driven by claim volume, Gain Lawyers director Jeremy Roche presents an illuminating session on how we, as an industry, can put the ‘personal’ back into personal injury. Personal injury law is about helping people during times of crisis. In practice, law firms and industry participants battle competing obligations and objectives that can blur the focus on our true purpose, individually and collectively, to prioritise the injured person, always. In a world of increasing complexity, legal tech and AI, we are at risk of becoming too impersonal and transactional as an industry. Drawing on a distinguished career with endless anecdotes and powerful lessons, Jeremy provides examples of how soft skills and genuine client care often completely overshadow technical legal skills or automated processes. In a post-AI world, these skills are more important than ever – not only to help lawyers achieve optimal outcomes for injured people, but to better align with their inner purpose as legal advocates. With entertaining and insightful case examples, Jeremy discusses exactly what skills are required, how they can be taught, and how we might address these issues as an industry.

Discounted member price: 0.00

Your price: 70.00

Quantity:

Similar products

No products found