Submissions
Aviation Industry Ombuds Scheme
29th Oct 2024
NATIONAL
The ALA has been authorised to publish a submission we made earlier in October to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (Department) regarding the proposed Aviation Industry Ombuds Scheme. Victoria Roy and Richard Royle from the ALA's Travel Law SIG have also met with the Department to discuss this proposed reform.
In our submission, we note the ALA’s position that new aviation-specific consumer protection laws in the form of a Passenger Bill of Rights would have been preferable to the decision to establish an Aviation Industry Ombuds Scheme to enforce passenger rights under the Australian Consumer Law (ACL), given that there are significant gaps in the ACL when it comes to air passengers.
Nevertheless, the ALA supports the improvement that a well-designed Aviation Industry Ombuds Scheme will bring to Australian air passengers. Our submission provides analysis on and recommendations for the design and functions of the Aviation Industry Ombuds Scheme, including with reference to overseas schemes.
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